Headquarters: South Africa — Insurance and financial services

OUTsurance Group

Also known as: OUTsurance Group Limited, OUTsurance, OUTsurance Insurance Company Limited

South African insurance group founded in 1998, parent of OUTsurance and Youi operations.

OUTsurance is a South African insurance group with international subsidiaries including Youi. Regulators have questioned advertisements, compliance controls and insurance sales practices. Some findings and penalties concern particular subsidiaries in Australia or New Zealand, not a criminal conviction of the South African parent.

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Profile No. 5972 · Updated on 7 November 2026

3Documented controversies

3Sources

0Formal charge · all time

0Conviction

§ Legal statuses reflect the documented sources as of the date shown; they replace neither court decisions nor the presumption of innocence. Counts are not a rating. Methodology

I. Documented controversies

September 2026

2026: privacy regulator examines unsolicited marketing

Investigation

South Africa’s Information Regulator said it had referred an OUTsurance direct-marketing matter to its Enforcement Committee over possible data-protection breaches involving unsolicited solicitations. No final enforcement decision was verified.

State of the evidence: Regulatory referral announced, without final finding.
Legal status — source text: Referred to the Enforcement Committee in September 2026; no outcome verified.
Attribution: Potential breaches of direct-marketing data-protection rules.

Sources · 1

[1]
IOLMTN, OUTsurance face Information Regulator scrutiny over unsolicited marketing4 September 2026MediaHigh reliability

Last verified: 7 November 2026

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December 2020

2020: Australian court finds five breaches of good faith by Youi

Civil / administrative proceedings — against Youi Pty Ltd (Australia)

Protagonist not prosecuted — these proceedings are not counted in their formal charges or convictions.

Australia’s Federal Court found that subsidiary Youi Pty Ltd breached the duty of utmost good faith on five occasions when handling a home insurance claim that took almost two years to settle. ASIC obtained declarations, with no fine ordered in this case.

State of the evidence: Federal Court findings published by ASIC.
Legal status — source text: Civil or administrative matter; not a personal criminal conviction.
Attribution: Australian subsidiary breached its duty of utmost good faith.
Person targeted by the proceedings: Youi Pty Ltd (Australia)
Role of the person profiled: Protagonist not prosecuted

Sources · 1

[1]
ASICYoui breached duty of utmost good faith – Royal Commission case study27 November 2020Official documentHigh reliability

Last verified: 7 November 2026

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March 2019

2019: public allegations of discriminatory pricing

Allegations

A car insurance advertisement prompted criticism online: some users challenged the stated premium and alleged racial bias. OUTsurance denied using race when setting premiums. No official finding of discrimination was verified.

State of the evidence: Advertisement and criticism reported, without a verified official finding.
Legal status — source text: Public allegations, with no verified court ruling on these claims.
Attribution: Challenged premium illustration and unproven allegations of race-based pricing.

Sources · 1

[1]
The CitizenOUTsurance denies using race as a risk factor when quoting premiums14 March 2019MediaHigh reliability

Last verified: 7 November 2026

Add to this entry Any news?

II. Constellation of documented links

No documented link with another published profile for now.

Two profiles are linked when a documented controversy of one names the other. The link points to that controversy and its sources; it does not indicate a personal relationship.

III. Has something changed?

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Controversia profile, updated 7 November 2026. Latest version: https://controversia.info/en/fiche/outsurance-group